Shipping & Returns
Shipping Policy
I'm Ordering Something Large, Will There be Oversized Carrier Charges?
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For items over 46" combined outside dimensions*, an Oversized Carrier Charge is added. This reflects our shippers' surcharges (trust us, we don't like it either!) for such large packages (frames, canvas, mats, etc.). Since your magnificent piece is a little larger, it'll take up more room during transportation, so shipping companies place this Oversized Carrier Charge to help cover their costs associated with it.
*Not sure what your combined outside dimensions are? Simply follow this calculation to estimate your outside dimensions: Width + Height + (4 times the moulding width).
To make sure that the presentation is the absolute best for you, we spend extra time assembling them so you don't have to - trust us, it's not always easy putting together an extra-large frame!
We promise, your next masterpiece is worth it - and you're going to love how stunning it turns out (even with that Oversized Carrier Charge). But don't take it from us, see what your fellow creative community members think:
"I have ordered several custom frames at this point - the cost will be significantly less that you would pay at the local frame shop, even including the cost of shipping. Highly recommended. Give this site a try."
Barney, a happy pictureframes.com customer
"I ordered an oversized frame - It was much less expensive than a cheap frame in the local shop - everyone thought I got a great deal. I will definitely shop with them again!"
Mary, a happy pictureframes.com customer
*For items over 90' combined outside dimensions please choose Standard Shipping, Expedited Shipping is not available.
How Much Does Shipping Cost?
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If you live in South Florida between Fort Lauderdale and Boca Raton delivery is completely free!
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If you live in another state of United States, the table is:
Attention!!
We only deliver to the United States!
Return & Exchange Policy
How to make a return?
If you're less than satisfied with the creation or packaging of your product, we'll do it right.
For a refund or replacement, please call Customer Service at +1 (754) 245 3170 with the following information: your order name, your order number and the reason for the return/replacement. Refunds or replacements for damaged items will be considered for up to 15 days.